Remote Customer service Jobs · Stakeholder Management

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  • Serve as the customer's advocate and trusted advisor, bridging between Aidoc and customers to ensure positive experiences.
  • Lead value demonstration by performing data analysis and presenting insights to customers.
  • Drive product enhancements by representing the customer perspective and working cross-functionally with internal teams.

Aidoc is the market leader in healthcare AI, supporting nearly 50 million patients each year. We are a remote-first team of over 500 global employees, committed to improving healthcare through innovation.

  • Drive tangible value and ROI for Sitetracker customers, directly contributing to their retention and growth.
  • Own strategic relationships with enterprise customers, developing comprehensive success plans that articulate business value.
  • Proactively assess customer health, diagnose issues, and collaborate cross-functionally to prevent churn and enhance experience.

Sitetracker provides software solutions for managing infrastructure projects, helping customers track and optimize their deployments. The company fosters a high-performing, dynamic culture with a focus on customer success and growth.

  • Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
  • Sequence product training by persona and travel in person across North America when needed.
  • Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.

Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.